FAQ

If a prohibited item is detected by the scanner, the item will be removed from the parcel and then disposed of without compensation to the sender.

If perfume, sprays, or batteries are found in an air parcel, the parcel will be shipped by sea without recalculating the shipping cost.

The volumetric weight is a calculation that takes into account not only the actual weight of the parcel, but also its size. If a box is large but lightweight, it can still take up a lot of space in transportation, so its shipping cost is determined by volumetric weight. To calculate it, multiply the length, width, and height of the box in inches and divide by 5000.

The cost of transportation is determined by the greater of the physical or volumetric weight.

If your package exceeds the maximum allowed size or weight, consider splitting it into two smaller boxes. For very large shipments that require a pallet, please use our cargo service.

To pack a parcel properly, use a sturdy box, wrap each item with bubble wrap or padding, and fill any empty spaces to prevent movement. Seal the box securely with strong tape.

Yes, all parcels are insured for $60 automatically without additional charge.

When shipping online, add an additional insurance amount in a specific field.
When shipping in Meest Drop-off Point, ask the Meest representative to add additional in.
Additional insurance will cost you 5% of the insured value.

Each country has specific regulations. Please check information of the specific country on our website.

If your package was damaged, lost, delivered to the wrong address or had a major delay in delivery, you can file a claim.

Start a claim within 30 days from the scheduled delivery date. To file a claim fill the form online.

The term of claim consideration is up to 10 business days from the date of application. After the decision on the complaint is made, expect to be informed by the Claims Department.