TERMS AND CONDITIONS
These Terms and Conditions govern the use of delivery Services provided by Meest-America Inc., a corporation incorporated under the laws of the State of New Jersey, with its principal place of business at 600 Markley Street, Port Reading, New Jersey 07064, through the Websites https://us.meest.com/.
By using our Services, you agree to be legally bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use the Services.
1. General Terms
1.1. By placing an order, creating an Account, submitting a shipment request, or otherwise using the Company’s Services, the Client agrees to be legally bound by these Terms and Conditions, including any updates published on the Websites. If you do not agree to these Terms, you may not use the Services.
1.2. In certain Services where Parcels are not physically processed through the Company’s facilities or consolidated shipping network, the Company operates solely as a technology platform and intermediary. In such cases, the Client acknowledges that the Company does not exercise physical custody, inspection, or control over the Parcel. The Client remains solely responsible for compliance with all shipping, customs, and regulatory requirements, and the Company shall bear no liability for loss, delay, damage, or customs issues arising from such shipments. The only service, where shipments are processed through the Company’s facilities or consolidated shipping network, is where Meest is reflected as the delivery carrier in a country of destination.
2. DEFINITIONS
2.1. The following definitions apply throughout these Terms and Conditions:
- “Account”: An Account created by the Client through the Meest Portal (https://cab.meest.com/us-en/portal) or the Meest Application (https://apps.apple.com/us/app/meest/id6480413214, https://play.google.com/store/apps/details?id=com.meest.com) to access and manage Services.
- “Cargo”: An item weighing more than 30 kg that is eligible for delivery under the terms specified on the Websites. Cargo delivery follows the same rules as Parcels unless otherwise indicated on the Websites or in separate instructions provided by the Company.
- “Company”: Meest-America Inc., located at 600 Markley St., Port Reading, New Jersey 07064.
- “Client”: The person or entity placing an order for Services.
- “Meest Portal”: The online platform used to order Services, calculate shipping costs, maintain a Recipient database, view shipment history, and manage related tasks.
- “Parcel”: A package submitted by the Client for delivery.
- “Recipient”: The person designated to receive the Parcel.
- “Services”: The collection, transportation, and delivery of Parcels as offered via the Websites or from any authorized Meest shipping location in the U.S. (https://us.meest.com/offices).
- “Websites”: The following online resources:
https://us.meest.com/,
https://cab.meest.com/us-en/portal,
https://apps.apple.com/us/app/meest/id6480413214,
https://play.google.com/store/apps/details?id=com.meest.com - “Carrier”: Third-party shipping providers contracted by Meest-America Inc. to facilitate transportation across various regions and countries.
- “Agent”: An independent contractor or entrepreneur formally engaged by Meest-America Inc. to receive, process, and handle packages on the Company’s behalf.
3. SERVICES
3.1. The Company provides Parcel delivery Services originating in the United States to destinations listed on the Websites, excluding countries under sanctions, in accordance with these Terms and Conditions.
3.2. Services include, but are not limited to, Parcel and Cargo collection, international transportation, and final delivery in the destination country.
3.3. By placing an order, the Client confirms they are legally authorized to do so and that all provided information, including package dimensions, value, and contents, is accurate and complete.
3.4. The Company may engage third-party providers such as Carrier or Agents to fulfill all or part of the Services.
3.5. Unless otherwise provided by law, the Parcel remains the Client's property until delivery to the Recipient is completed.
3.6. Average delivery times vary by destination and are published on the Websites.
3.7. The Client and Recipient may track the Parcel through the Websites using the provided tracking number.
4. PRICE AND PAYMENT
4.1. The Client may calculate estimated rates using the "Calculate Rates" tool available on the Websites before purchasing Services. The final price of the delivery will be reflected during the checkout.
4.2. The price is based on the applicable rates at the time the Client places the order, after providing all required sender, Recipient, and Parcel details, and before payment is processed.
4.3. All Parcels are subject to remeasurement and reweighing. If discrepancies are found, the Client will be billed accordingly. If the actual weight is less than the dimensional (volumetric) weight, fees will be calculated based on dimensional weight using the formula:
(length × width × height in inches) ÷ 139.
4.4. All fees must be paid in full before any Service is rendered. No Services will be provided without prior payment.
4.5. Payments made through the Websites are processed by certified third-party providers. The Company does not store any payment information.
4.6. Any additional fees will be payable according to the terms and timelines set by the Company in accordance with these Terms.
4.7. If a Parcel is inaccurately declared (e.g., incorrect weight, dimensions, or value), the Company reserves the right to charge additional fees following an audit. An updated invoice will be issued. Parcel delivery may be delayed until the balance is paid in full. If the outstanding balance remains unpaid for 30 days, the Parcel may be disposed of without refund or further Company liability. If the Client requests a return, all applicable fees will be deducted from the initial payment.
4.8. The Client is solely responsible for customs duties, taxes, and fees required by the destination country. The Company bears no liability for customs-related delays, holds, or penalties resulting from incorrect declarations.
4.9. Volumetric weight reflects both size and weight. Large but lightweight Parcels consume transport space, so their cost is calculated by:
(length × width × height in inches) ÷ 139.
Shipping charges are based on the greater of actual or volumetric weight.
5. COLLECTION AND DELIVERY
5.1. Clients may select available collection and delivery options when placing an order, including door-to-door service, drop-off/pick-up at branches, or a combination of both.
5.2. The Company may, at its discretion, modify the selected method of collection or delivery due to service interruptions, branch unavailability, or operational needs. The Client will be notified when feasible.
5.3. While the Client may choose a preferred transportation method, the Company reserves the right to use an alternative method. Such substitutions do not alter the Company’s maximum liability. No partial refunds will be issued due to changes in transport mode, including but not limited to switching between air and sea services.
6. CLIENT’S OBLIGATIONS
6.1. The Client must ensure that all information provided for Parcel delivery is complete, accurate, and up to date.
6.2. The Client is responsible for adequately packing and labeling Parcels to withstand handling, weather, and transport conditions. The Company will not be held responsible, and no claims will be accepted, if the Parcel is improperly packed based on its contents, shape, weight, or size. For clarity, the Parcel's weight includes the packaging. The Client must ensure the Parcel is suitable for safe delivery without risk of loss or damage. Packaging must prevent harm to other Parcels, Company property, third-party property (including vehicles), and must not pose risks to human health, safety, or the environment.
6.3. The Client agrees not to include any prohibited or restricted items as defined in the sections below.
6.4. Proper Packaging: Parcels must meet international packaging standards to ensure safe transportation and handling. Each Parcel must be packed in a sturdy, undamaged box appropriate for the weight and nature of its contents. All items must be cushioned and secured to prevent movement, breakage, or damage during transit. The Parcel’s exterior must be free from loose straps, protruding items, or features that could cause damage to other shipments or equipment. Packaging must comply with Carrier-specific and destination country requirements. Failure to comply may result in refusal of the Parcel, limited damage claim eligibility, or additional handling fees. All shipments are subject to Denied Party Screening against U.S. government watchlists. Meest reserves the right to refuse, hold, or report shipments involving individuals or entities flagged by OFAC, BIS, or other applicable U.S. sanctions programs.
6.5. If shipment information is submitted through third-party integrations, automated systems, or platforms managed by the Client or its business partners (including but not limited to resellers, e-commerce stores, or shipping marketplaces), the Client remains solely responsible for the accuracy and completeness of all transmitted data. The Company is not liable for errors, omissions, delays, or losses resulting from faulty integrations, API failures, or incorrect data provided by any third party. Use of such systems does not transfer responsibility for shipment data to the Company.
6.6. If the Client utilizes Meest-authorized agents or drop-off locations to submit shipments, packaging, or customs information, the Client is responsible for verifying the accuracy of all submitted data. These agents act as independent contractors and are not employees or representatives of the Company. The Company shall not be liable for any inaccuracies, delays, or customs issues arising from agent-submitted information. Responsibility for the shipment remains with the Client at all times.
7. REFUSAL OF SERVICE
7.1. The Company may refuse to provide Services under the following circumstances:
- The Parcel is improperly packed or labeled;
- The information provided is incomplete or inaccurate;
- Delivery is outside the Company’s service area;
- The Parcel exceeds the Company’s weight or size limits;
- The Parcel contains prohibited items;
- The Client fails to comply with any other requirement in these Terms and Conditions;
- The sender or Recipient is listed on a denied party list.
7.2. If Service is refused, the Parcel may be returned at the Client’s expense or disposed of. No refunds will be issued for prohibited or restricted items.
8. CANCELLATION POLICY
8.1. The Client may cancel an order before Parcel has been dropped off. If pickup requested from client`s address, the Client may cancel the order before the end of the same business day with additional fees applied.
9. CHANGES AND RETURNS
9.1. The Client may request a Parcel return before delivery to the Recipient. The Company may require supporting information to evaluate the return request.
9.2. Return Services are offered solely at the discretion of the Company. The Company bears no liability for declining such requests, provided the decision is reasonable.
9.3. Prior to delivery, the Client may request changes to the Recipient’s name, delivery address, or location.
9.4. The Client is responsible for all charges related to change and return Services and shall indemnify the Company from any related liabilities, losses, damages, claims, costs, or expenses.
10. DELIVERY FAILURES
10.1. The Company will make reasonable efforts to deliver the Parcel to the designated Recipient.
10.2. If delivery fails, the Company may arrange collection or redelivery for a limited period.
10.3. If delivery fails due to incorrect address, contact information or Recipient refusal, the Company may (at its discretion):
- Attempt redelivery;
- Return the Parcel at the Client’s expense;
- Store the Parcel temporarily;
- Dispose of the Parcel after a holding period (fees may apply).
10.4. A returned/ Not delivered parcel does not affect the Company’s right to full payment for Services rendered.
10.5. The Company shall bear no liability if the Recipient refuses to pay customs duties, taxes, or other charges. The Parcel may be returned to the Client if the Client agrees to cover all associated customs, tax, and return fees. The Client will be notified of such charges before the return process begins. The Company is not responsible for delays, extra costs, or consequences resulting from customs procedures or Recipient refusal.
11. CLAIMS PROCEDURE
11.1. If the Client believes the Company failed to fulfill its obligations, they may file a claim. Claims must be submitted in writing:
- Within 5 days after Parcel delivery, or
- Within 60 days after drop-off, if the Parcel was not delivered.
Claims may be submitted:
- By email to: [email protected]
- By mail or in person to: 600 Markley Street, Port Reading, NJ 07064, USA
- Via the Websites form: https://us.meest.com/contact-center
No claims will be accepted after the specified timeframes.
11.2. Only the sender may file a claim. The following information is required:
- Full sender contact details (name, phone/email)
- Parcel tracking number
- Sender and Recipient names and addresses
- Declared value and additional insurance amount, if applicable
- Detailed item description
- Item cost or repair estimate
- Customs declaration/invoice copy
- Proof of purchase (store or online)
- Photos of items and packaging (if available)
- Any other relevant information
11.3. Upon receiving a claim, the Company will begin an investigation. The sender and/or Recipient may be contacted for further details or to facilitate packaging inspection. A final decision will be issued upon investigation completion. For international shipments, this may take 14 to 60 business days.
11.4. If the claim is approved, the Client will be notified of the refund amount. Refunds may be issued as shipment credit, mailed check, or another agreed-upon method.
12. COMPENSATION LIMITS
12.1. Compensation is limited to the declared value and subject to proof in all cases (e.g., invoices or repair estimates), even when additional insurance was purchased.
12.2. If no additional insurance has been purchased by the Client, default liability is capped at $60.00 plus the Client`s paid shipping fees in case of total loss. No refund for partial loss, unless required by law.
12.3. Additional insurance is 5% from the declared value, up to $800.00. Partial loss is calculated by weight relative to the insured amount. Proof of purchase is required; otherwise, the Company’s valuation is final.
12.4. Claims exceeding these limits will be denied.
13. PROHIBITIONS
13.1. Parcels must not include items prohibited by U.S. or destination laws. Examples include, but are not limited to:
- Explosives, gases, flammable liquids, corrosives, radioactive or toxic substances
- Firearms, ammunition, or bladed weapons
- Illegal drugs, cannabis products, or unauthorized prescriptions
- Counterfeit goods or pirated content
- Offensive, obscene, or immoral materials
- Live animals or biological specimens
- Hazardous waste or medical refuse
- Prohibited batteries (e.g., loose lithium-ion)
- Pressurized or flammable aerosols
- Perishables, wet ice, or refrigerated items
- Alcohol, tobacco, or excise-tax goods without proper documentation
- Restricted plants or soil
- Cultural artifacts, antiques, or controlled antiquities
- Items controlled under export laws (e.g., ITAR, EAR)
- Products emitting strong odors or leaking contents
- Improperly packed car parts
- Any item violating U.S. federal, state, or international law
- Specific items such as cloned embryos, unregistered veterinary drugs, pesticides, GMOs, leaded gasoline, live pathogens, etc.
13.2. Refer to the prohibited list at https://us.meest.com/restricted-items.
13.3. This list is not exhaustive and may change.
13.4. The Client is responsible for ensuring content legality in both origin and destination.
13.5. Parcels may be opened if reasonable suspicion exists.
13.6. Parcels returned for customs violations are non-refundable and subject to return fees.
14. EXCLUDED GOODS
14.1. Items not eligible for compensation include:
- Fragile electronics, lighting, glass, ceramics, mirrors, or musical instruments
- High-value items: jewelry, antiques, collectibles, furs, SIM cards, watches
- Financial documents or payment instruments
- Personal documents: passports, ID cards, certificates, legal records
- Improperly packed items
- Liquids or e-cigarettes
14.2. Prohibited items (Section 12) are also excluded from all claims or refunds.
15. LIMITATION OF LIABILITY
15.1. The Company is not liable for loss, damage, or delay caused by:
- Acts of God, war, riots, strikes, weather, or government actions
- Radioactive contamination or nuclear events
- Road closures or regulatory changes
- Incorrect addresses, absent Recipients, or seizure by authorities
15.2. The Company is not responsible for:
- Material damage from Carrier delays or partial loss
- Client/Recipient actions or customs holds
- Defective goods
- Breach of Terms
The Client affirms that no prohibited/restricted items are included. If such items are shipped, the Client accepts full liability and will indemnify the Company from all resulting claims or penalties.
15.2. If the Company accepts the Parcel for delivery, this does not exclude or limit the Client's liability for complying with these Terms and Conditions.
15.3. The Client shall be liable for any damage caused to other Parcels, third parties, third-party property, or the natural environment resulting from a violation of these Terms and Conditions or applicable law. The Company reserves the right to open and inspect the contents of any Parcel.
15.4. If the Company has reasonable grounds to suspect that a Parcel is related to criminal activity or poses a potential danger, it may detain the Parcel for inspection by the appropriate authorities.
15.5. Under no circumstances shall the Company be liable for any damages claimed to result from delayed delivery, unless expressly stated in these Terms.
15.6. The Company shall not be liable for any indirect or consequential loss or damage—including, but not limited to, loss of profits, income, or anticipated savings—arising from or connected to these Terms and Conditions, whether due to negligence, breach of duty, or otherwise. Nothing herein shall exclude liability for gross negligence, willful misconduct, or where exclusion is prohibited by law.
15.7. The Company shall not be held responsible for delays or failures to provide Services caused by unforeseen and uncontrollable circumstances, including but not limited to: adverse weather, natural disasters, maritime risks, nuclear incidents, legal authorities, quarantines, civil unrest, labor strikes, government directives, regulatory changes in the destination country, or any other force majeure events.
15.8. No Agent of the Company—including independent contractors—shall be liable to the Client, the Recipient, the owner of the goods, or any holder of these Terms and Conditions for any loss, damage, or delay resulting directly or indirectly from any act, omission, or negligence while acting in connection with their duties. Every right, defense, and limitation of liability granted to the Company shall extend equally to such Agents and contractors.
15.9. The Client acknowledges that delivery timelines are estimates only and are provided without guarantee. Estimated delivery timeframes are provided for reference purposes only and do not account for any delays arising from customs clearance procedures in the destination country. Any period during which a shipment is held by customs authorities shall be excluded from the calculation of the estimated delivery window, and the Company shall not be liable for any resulting delays.
Delivery may be delayed due to customs clearance, local Carrier issues, weather conditions, holidays, or other events beyond the Company’s control. The Company shall not be liable for any loss, damage, or expense resulting from delivery delays, whether or not caused by negligence, unless otherwise specifically agreed in writing.
16. OTHER TERMS
16.1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of New Jersey, without regard to conflict of law principles. Certain provisions may be modified or overridden by specific state laws applicable to the Client where legally required.
16.2. In areas not covered by these Terms and Conditions, applicable laws shall govern.
16.3. Any disputes arising out of or in relation to these Terms and Conditions or the Services provided shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of New Jersey. All shipments are subject to Denied Party Screening against U.S. government watchlists. The Company reserves the right to refuse, detain, or report any shipments involving individuals or entities flagged under OFAC, BIS, or other relevant U.S. sanctions programs.
16.4. These Terms and Conditions are severable. If any provision—or part thereof—is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
16.5. These Terms and Conditions constitute the entire agreement between the Company and the Client.
16.6. The Company upholds the highest ethical standards and maintains a zero-tolerance policy for fraud, bribery, or corruption. It complies fully with all applicable anti-bribery, anti-corruption, and sanctions laws and regulations.
17. PERSONAL DATA
17.1. The Company processes personal data in accordance with applicable data protection and privacy laws. If required by law or regulatory obligation, the Company may disclose personal information to relevant authorities. For more information, including rights of data subjects, please refer to our Privacy Policy:
https://us.meest.com/privacy-policy-us
18. CONTACT INFORMATION
18.1. You may contact the Company via email, postal mail, or phone using the following details:
Meest-America Inc.
600 Markley Street,
Port Reading, NJ 07064, USA
Email: [email protected]
Phone: +1 862-682-4224
18.2. Alternatively, you may contact the Company through the ‘Contact Us’ section on the Websites.
19. CHANGES TO TERMS AND CONDITIONS
19.1. The Company may update these Terms and Conditions at any time. All updates will be published on the Company’s Websites.
19.2. Any changes become effective immediately upon publication.
These Terms are current at July 20, 2025. Supersedes all prior versions.
