Complaints
My parcel was lost, damaged or delayed.
If your package was damaged, lost, delivered to the wrong address or had a major delay in delivery, you can file a claim.
Start a claim within 30 days from the scheduled delivery date. To file a claim fill the form online.
The term of claim consideration is up to 10 business days from the date of application. After the decision on the complaint is made, expect to be informed by the Claims Department.
