File a Claim

Missing or damaged package? Share the details - our team will handle your issue with care and urgency.

File a Claim

Read before filing a claim

Reasons for filing a claim

When to file a claim

Within 5 days after Parcel delivery, or within 60 days after drop-off, if the parcel was not delivered.

Terms of claim consideration

14 to 60 business days for international shipments.

Compensation

Compensation is limited to the declared value and subject to proof in all cases.

Only a sender may file a claim

Personal data

First name*

Last name*

Phone*

Email*

Address

Claim details

Tracking Number*

Destination country*

Reason*

Message*

Refund method*

Amount of compensation (USD)

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