Customer Support Representative
Full Time
Customer Support Representative
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The Customer Support Representative will act as a liaison between customers and Meest-America. The CSR will take part in customer engagement in person and over the phone. This person will succeed in this role by being able to multitask and deliver solutions that move multiple projects forward towards completion.
Responsibilities
- Maintains high levels of customer satisfaction, demonstrates commitment to quality related to operations and technical support of complex products and /or processes
- Confirm accuracy of documents by checking details. Such as; address; payments; returned packages etc.
- Investigate information for lost, stolen, or damaged packages
- Process claims online and when needed requesting pick up through UPS and FedEx
- Use multiple system tools to search and troubleshoot
- Ensure all claims and invoices are processed
- Perform administrative tasks as needed; Checking mail, emails, answering phones, creating shipping labels
Skills, Knowledge and Abilities
- High School Diploma or equivalent
- 1-2 years related experience preferably within a call center environment
- Great attention to detail, ability to work efficiently and with accuracy in a fast-paced environment
- Ability to effectively communicate in English as well as Ukrainian
- Ability to routinely lift and move objects up to 30 pounds without any assistance
- Ability to squat, stand, walk, reach daily and as needed to perform all job functions
About US:
Founded in 1995, Meest-America, Inc, a subsidiary of Meest Corporation Inc which was founded in 1989, is providing logistics solutions to Eastern Europe, Central Asia, and the Caucasus. Over the years, Meest-America, Inc has grown into an industry leader by focusing on the goal of connecting customers in the United States with their families, friends, and businesses in Eastern Europe. This also includes e-commerce between those countries. Today, Meest-America has become a dominant force in package delivery with services to Ukraine, Moldova, Uzbekistan, Kazakhstan, Kyrgyzstan, Georgia, and Azerbaijan. Our specialized transportation and logistics services to those countries lead the way as the most recognized brand in North America.
OUR MISSION is to provide the best international package and freight delivery service at the most competitive price on the market using our web-based transportation management system. Our goal is to establish ourselves as the best logistic service provider by earning the respect of our shippers and developing satisfied customers. Our core values are providing value in all that we do, continuous improvement of our services and people.
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